Refund policy

Returns & Refund Policy

Effective Date: 1st February 2025.

We want you to have complete peace of mind when shopping with us. That’s why we offer a hassle-free refund policy for unused eSIMs.

Eligibility for Refund

We offer refunds under the following conditions:

• The eSIM has not been used, activated, or installed.
• The refund request is made within 14 days of purchase.
• The eSIM QR code or activation details have not been shared or scanned.

Non-Refundable Conditions

We cannot offer refunds if:

• The eSIM has been partially or fully used.
• Activation has already been initiated, even if not fully completed.
• The request is made after 14 days of purchase.

How to Request a Refund

1. Email us at info@unifuturesglobal.com with:

• Your order number
• A brief explanation

2. Our team will verify the eSIM status.

3. If eligible, we will issue a refund to your original payment method within 5 business days.

Important Note

• We reserve the right to deny refunds if we detect fraudulent behaviour or abuse of this policy.
• Refunds are processed only for unused eSIMs due to their digital nature.